Terms of Service
Last updated: January 2025
These terms govern the relationship between Well Guided Care and the families and individuals we support. We’ve written them in plain language because we believe you deserve to understand exactly what you’re agreeing to.
Our Commitments to You
Our Promise to Your Family
We commit to providing compassionate, professional support coordination that puts your family’s needs first, always. We will be honest, transparent, and responsive in everything we do.
Professional Standards
We are a registered NDIS provider and comply with all NDIS Quality and Safeguarding requirements, the NDIS Code of Conduct, and relevant Australian legislation. Our team holds all required qualifications and NDIS Worker Screening clearances.
Respectful Partnership
We work in genuine partnership with your family, respecting your choices, values, cultural background, and decision-making autonomy. You are always in control of your NDIS plan and the services you choose.
Reliable Support
We are committed to being available when you need us and responding to your queries promptly. You can expect same-day responses on business days and a callback guarantee on all missed calls.
Your Rights
As an NDIS participant, you have the right to choose and change your support coordinator at any time. You have the right to feedback and complaints processes, and to have your information handled in accordance with our Privacy Policy and Australian law.
For complaints or concerns, please contact us at hello@wellguidedcare.com. If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Questions about these terms? Contact us at hello@wellguidedcare.com