Privacy Policy

Last updated: January 2025

Well Guided Care is committed to protecting your family’s personal information. This policy explains how we collect, use, store, and protect the information you share with us.

Our Core Privacy Principles

Your Information is Sacred

We treat your family’s information with the highest level of care and respect. Your trust is the foundation of our relationship. We will never sell, rent, or share your personal information with third parties for marketing purposes.

Secure by Design

All family information is encrypted and stored using bank-level security measures. Your data is protected at every step using industry-standard security protocols and regular security audits.

Complete Transparency

You’ll always know exactly what information we have, how we use it, and who we share it with. We only share information with your consent and where required by law (e.g., NDIS Quality and Safeguards Commission requirements).

Your Control

Your information belongs to you. You can access it, correct it, or ask us to delete it at any time by contacting us at hello@wellguidedcare.com. We will respond to all data requests within 30 days.

Information We Collect

We collect information you provide directly, such as your name, contact details, and details about your NDIS plan, to deliver our support coordination services. We also collect basic website analytics to improve our service.

We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).